Support

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings → your name → Subscriptions on your iPhone, find Dermaglow, and tap Cancel Subscription.

How do I delete my account and data?

Inside the app, go to Settings → Delete Account. All your data including photos, scan results, and routines will be permanently deleted within 30 days.

How do I export my data?

Go to Settings → Export My Data. We will send all your data to your registered email address within 30 days as required by GDPR.

Is the AI skin analysis medically accurate?

Dermaglow is not a medical device and does not provide medical diagnoses. Results are informational only. Always consult a licensed dermatologist for any medical skin concerns.

Are my photos shared with anyone?

Your photos are stored in an encrypted, access-controlled storage bucket and are shared only with the AI providers (Google Gemini and, for chat attachments, OpenAI — both accessed via our AI routing provider, OpenRouter) that perform your skin analysis. See our Privacy Policy for the full list. We never sell your photos, share them for advertising, or let any provider use them to train their models.

The camera permission isn't working. What should I do?

Go to Settings → Privacy & Security → Camera on your iPhone and make sure Dermaglow is enabled. Then reopen the app and try again.

I restored my purchase but it's not showing. What should I do?

In the app, go to Settings → Subscription & Credits and tap Restore Purchases. If the issue persists, contact us with your Apple ID email and we'll investigate.

How do I withdraw my consent or delete my stored photos?

Go to Settings → Privacy Controls inside the app to manage optional consents (analytics, personalisation, marketing) at any time. To permanently delete your stored photos and all account data, use Settings → Delete Account, or email privacy@dermaglow.app.